Use & Care
- Before each use, check each band for breakage prior to starting your workout.
- Do not stretch bands more than 3x their original length.
- Do not use bands on rough or abrasive surfaces.
- When under tension, carefully return all bands to original length before releasing to avoid injuries.
- We highly recommend storing your set at room temperature with no moisture, heat or direct sunlight to increase the life cycle of the product.
- Only clean your product with a damp rag with NO cleaning products or soaps. Any cleaning products or soaps may damage or weaken your bands.
How does this anchor to the door? Do you need to fix something permanently to the door?
No. It's a strap looking thing with a bigger end. You just put it through the door, go on the other side and adjust where you want it. And then you close and lock the door. It's really easy!
Is there Latex In The Bands?
Yes. It 100% made of natural latex. Our Resistance Bands are made of the highest quality, using the highest quality from Malaysia with high elasticity and extra thick high-grade silicon that will not dry out, snap or deform.
Can I grow muscle using the Resistance Band Set?
Yes, with regular use, you can grow muscle if you maintain the workouts daily using them the correct way and with good form.
How much do you charge for shipping?
We provide 100% FREE Shipping which includes a tracking number. This is part of our continued commitment to provide the best customer service and ensure 100% satisfaction for every order made from our store.
How do I check the status of my order?
You can check the status of your order by emailing us at hello@UltimateResistanceCo.com. You will be receiving an email containing your order's Tracking Number details 3-5 days after your order is placed in our store. In the event that you fail to receive an email containing this information. Please feel free to send us a follow-up email at our Customer Support Email address hello@UltimateResistanceCo.com and include your order number in the email so we can assist you quickly.
How long does the delivery take?
We re currently providing 100% FREE Shipping with tracking number. You will receive an email with your tracking number once your item has been shipped, due to the current environment, please allow at least 5-10 days or 1-2 weeks for your order/s to be delivered. As due to the current situation, there may be some slight delays.
If your order hasn’t arrived within the given time frame, please contact our support team at hello@UltimateResistanceCo.com so we can further assist you.
What is your refund/returns policy?
A full refund or replacement will be given for items that are not received or lost in transit. Returns can also be made within 30 days after you receive your order. Errors made by customers when providing shipping information and sizing details on their order/s that result to missed parcel deliveries or wrong size are excluded in the refund. For more information about eligibility and exclusions of order refund policy, please check our Refund section by clicking here.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Only one of the two products I purchased arrived
Please allow a few more days for your other order to arrive. Sometimes we ship orders for single customer separately. This is due to item availability and other stock, warehouse and processing factors. For further assistance, please contact our Customer Support Team at hello@UltimateResistanceCo.com. Please include your Order Number in your email so we can assist you quickly.
Do you deliver products internationally?
Yes, we do. Ultimate Resistance Bag Co. has been successful in processing and shipping orders from customers around the globe on a daily basis that most of our patron customers are located internationally.
I've placed an order with multiple items recently; can I combine them into one package?
Since we have different storerooms for order distribution, each item is subject to availability. Sometimes we don’t have the products available in one place so the items may be shipped separately. However, you will still receive your orders, just maybe not at the same time.
Currently we accept only credit card, debit card (input into credit card box) or you can register your bank through www.Paypal.com to pay. You can also pay by eCheck on Paypal. Unfortunately we do not provide "Cash On Delivery" payment method. Please be assured we will provide tracking number for international orders to ensure delivery.
I've put a wrong shipping address and/or picked a wrong size. can I change it?Please email us right away at hello@UltimateResistanceCo.com indicating your Order Number so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can still make changes.
Incorrect shipping address: It is a must that you contact us right away. We process and ship each order almost instantly, so if your order/s happens to be dispatched already, we won’t be able to grant your request.
Incorrect size/colour/model: Given that the item is already shipped out, we can't make amends for it. Once you receive the product, please send us an email at hello@UltimateResistanceCo.com stating that you have received it. We will let you ship it back to us so we can exchange it for the correct item that you want. Please note that the shipping cost is shouldered by the receiver.
To be eligible for a return/exchange: The item must be unused and in the same condition that you received it and must be in the original packaging including the proof of purchase.
How secure is my personal information?
Ultimate Resistance Co. values and protects your information as much as it values the name and business. Your information will be kept in our database for the reference purposes only and will not be given to anyone or anything that isn’t linked to our shop. Our website is using the best SSL certificate which is required on all online processing payments, so you will be assured that your purchase is secure and safe.